Proactive.Aero is a software company that intelligently presents aviation-related data for airline operational staff. We have created software that makes airline staff workflows and data retrieval simpler which in turn improves airline operational resilience and efficiency. We call it RosterPop.

RosterPop is a software application that gathers data relevant to operation staff flight and roster duties - think of it as an intelligent compliment to your day-to-day processes that gathers data and displays appropriately and timely. RosterPop gives you the ability to visualise your flight data and provides a platform through which you can leverage that data to optimise your working day, working month, night stop and off-duty time.

Proactive.Aero is owned by Web-Stock Ltd a software provider based in Oxford, UK.

Company number: 08428088
Email: matt@proactive.aero

Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information when you are interacting with our website, social media, or software applications or when creating an account with us. Proactive.Aero will not share this personal information with any external organisation or individual. You are not required to provide personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Personal information Proactive.Aero collects
When you create an account for RosterPop, purchase a product, download a software update, subscribe to our products, contact us including by social media or participate in an online survey, we may collect a variety of information, including your name, mail address, phone number, email address, contact preferences, device identifiers, IP address, location information, credit card information (if necessary) and profile information where the contact is via social media.

How Proactive.Aero uses your personal information
We may process your personal information: for the purposes described in this Privacy Policy; with your consent, for compliance with a legal obligation to which Proactive.Aero is subject; to the performance of a contract to which you are party; in order to protect your vital interests; or when we have assessed it is necessary for the purposes of the legitimate interests pursued by Proactive.Aero or a third party to whom it may be necessary to disclose information. If you have questions about this legal basis you can contact us via email at team@RosterPop.com

  • The personal information we collect allows us to keep you up to date on both Proactive.Aero and RosterPop announcements and software updates. If you don’t want to be on our mailing list, you can opt out anytime by clicking unsubscribe at the bottom of any Proactive.Aero / RosterPop newsletter email.

  • We also use your personal information for account and network security and software maintenance, including in order to protect our services software integrity monitoring & maintenance, for the benefit of all our users.

  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Proactive.Aero, you may not opt out of receiving these communications.

  • If you apply for a position at Proactive.Aero or we receive your information in connection with a potential role at Proactive.Aero, we may use your information to evaluate your candidacy and to contact you. If you are a candidate, you will receive more information about how Proactive.Aero handles candidates' personal information at the time of application.

Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We only collect and use non-personal information for development purposes. The following are examples of non-personal information that we collect and how we may use it:

  • We may collect data about how you use your device and applications in order to help app developers improve their software applications.

  • We may collect information regarding user activities using our software. This information is aggregated and used to help us provide more useful information to our users and to understand which parts of our software, products, and services are of the most interest.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Disclosure to Third Parties
Personal information may be shared with third parties for the purpose to process payments and to deliver our products or services.

At times Proactive.Aero may provide third parties with certain personal information to provide our products and deliver products at your request. When we do, we require those third parties to handle it in accordance with relevant laws. When you purchase a RosterPop product or subscription, you authorise Proactive.Aero and our payment processor to exchange the information you provide during the transaction process to carry out the payment, including information about your device.

Service Providers
Proactive.Aero may share personal information with companies who provide services such as fulfilling customer orders, delivering products to you and customer service. These companies are obligated to protect your information and may be located wherever Proactive.Aero operates.

Legal basis for your personal information
We will share personal information outside of Proactive.Aero if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process, or enforceable governmental request.

  • Enforce applicable Terms of Service, including investigation of potential violations.

  • Detect, prevent, or otherwise address fraud, security, or technical issues.

  • Protect against harm to the rights, property or safety of Proactive.Aero, our users, or the public as required or permitted by law.

If Proactive.Aero is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Protection of Personal Information
We take the security of your personal information very seriously and have appropriate physical, technical and administrative procedures in place to help protect your personal information from unauthorised access, use or disclosure as required by law in England.
Once we have received your User Information, we will use strict procedures and security features to try to prevent unauthorised access including by encrypting any Personal Information feasibly possible.

Retention of Personal Information
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy and our service-specific privacy summaries. If we establish a relevant need, we only retain it for the shortest possible period to realise the purpose of collection unless a longer retention period is required by law. Information is retained through inactivity. If you wish to have your information removed, please contact us.

Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by signing into your RosterPop account. For other personal information we hold, we will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if Proactive.Aero is not required to retain it by law or for legitimate business purposes.

We may decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes.

Storage Location
We store your personal information on our servers which are located in the United Kingdom, the USA and occasionally elsewhere.